Returns & Exchange
RETURNS & EXCHANGES:
At X Graphics LLC, customer satisfaction is of paramount importance, and we are dedicated to ensuring your complete contentment with your purchase. Should you find any reason for dissatisfaction with your order, kindly reach out to us via email at info@xgraphicsprinting.com. We are pleased to facilitate the exchange or return of products that are defective, incorrect, or non-customized within a 30-day window from the date of purchase.
At X Graphics LLC, customer satisfaction is of paramount importance, and we are dedicated to ensuring your complete contentment with your purchase. Should you find any reason for dissatisfaction with your order, kindly reach out to us via email at info@xgraphicsprinting.com. We are pleased to facilitate the exchange or return of products that are defective, incorrect, or non-customized within a 30-day window from the date of purchase.
RETURN SHIPPING FEES POLICY:
For the return of non-defective items in new condition, customers are responsible for covering the associated shipping fees. In contrast, for defective or damaged items, we assume responsibility for the incurred shipping fees. Our commitment is to ensure a seamless and fair process for our valued customers. Should you have any further questions or concerns, please do not hesitate to contact us at info@xgraphicsprinting.com. Your satisfaction remains our priority.
REFUND PROCESSING TIMEFRAME:
Upon our receipt of the returned item, please be advised that it may take up to 10 days for the refund to reflect on your original form of payment. We appreciate your patience and understanding during this processing period.
CUSTOM/PERSONALIZED/MADE TO ORDER:
Due to the unique nature of custom, personalized, or made-to-order items, regrettably, these products are not eligible for return or exchange.
ORDER CANCELLATION:
We do accept cancellations within two hours of placing your order for custom/personalized items.
ORDER QUESTIONS:
If you have a question about an order you placed, do not hesitate to send us a message via the "Contact Us" page, or email us at info@xgraphicsprinting.com with your order number and questions. We are happy to help!
If you have a question about an order you placed, do not hesitate to send us a message via the "Contact Us" page, or email us at info@xgraphicsprinting.com with your order number and questions. We are happy to help!