We value our customer’s and we strive to deliver excellent customer service daily. Our customer’s satisfaction is our top priority. We will do everything in our power to ensure your purchase is delivered safely and promptly. Please review the information below for our shipping and return policies.
SHIPPING IS FREE when ordering $35.00 or more (excludes taxes and shipping fees) within the US, for international shipping the price for shipping is calculated by quantity and location, you can add all the items to your cart then at checkout you will have an option to see the shipping costs on a combined order, as well as shipping upgrade services.
PROCESSING & SHIPPING TIME:
Domestic shipping and handling is FREE on all orders
All orders ship within 2-5 Business Days! (For rush orders please contact us) All items are shipped USPS Ground Advantage. The average Ground Advantage ship time is 3-5 business days (excluding holidays). We also ship USPS Priority mail or Express Priority Mail upon request. USPS Priority mail takes 2-3 days.
INTERNATIONAL SHIPPING:
International purchases may require additional customs/duty fees and taxes. This is Buyer's responsibility. Please allow 3-4 weeks for international shipping. Sometimes (rarely) international packages will be held up in customs, which will cause an extended ship time. We cannot be responsible for unforeseen international shipping delays. In these circumstances we recommend that the buyer reach out to their local post office for shipping updates. We cannot provide refunds on delayed packages.
COUPONS:
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ORDER QUESTIONS:
If you have a question about an order you placed, do not hesitate to send us a message via the "Contact Us" page, or email us at info@xgraphicsprinting.com with your order number and questions. We are happy to help!
COLORATION AND GARMENT TOLERANCE NOTICE:
Coloration:
We have made every effort to display as accurately as possible the colors and images of our products, however, we cannot guarantee that your computer monitor's display of any color will be accurate. Please be aware that the actual color might be slightly different than what you see on your screen. Also note, some items might look different shades between the sizes, for ex. an adult shirt vs a toddle shirt. Also, note that different materials reflect color differently due to their characteristics. Please contact us if you have any questions in regards to color matching.
Garment Tolerance:
Because most of the items in our store have been custom printed, please allow for small tolerances placement and sizing.